Have you ever thought about working for Federal Government?
If you're ready for a challenging and rewarding career in the Federal Government, I encourage you to apply today and be part of a dedicated team making a difference in our community.
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Feature Role: APS4 Complaints Officer
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Job ID: 109368A
Location: Regional Victoria – Geelong
Duration: 12 Months Initial Contract (with extension option)
Salary: $43.82 per hour + 11% Superannuation
Applications Close: Strictly at 2pm on Monday 2nd October, 2023*
About the Role:
Ideal candidates will have a proven track record of providing resolutions support to various stakeholders.
Key Responsibilities:
- Assisting in the management of grievances received by the organisation, encompassing initial resolution, evaluation, documentation, and necessary referrals.
- Initiating communication with pertinent parties to verify receipt of referred grievances and gather essential details.
- Following established organisational procedures for escalating grievances when required.
- Participating in the maintenance of records to ensure the accuracy and currency of team documentation.
- Facilitating tasks related to correspondence, briefing, and reporting as necessary for the department.
What next? The application process:
A cover letter MUST be provided along with any application to me. Please don’t be disappointed if you don’t supply a cover letter and your application is rejected.
To be considered for this role, follow these three easy steps:
- Either apply here or email your current CV quoting the Job ID above to middleton@randstad.com.au to receive a detailed position description and advice on preparing your cover letter (strongly recommended).
- Submit your application, including an appropriate cover letter, before the application deadline listed above.
- Have a confidential discussion with me.
Important Information:
This is a full-time position, Monday to Friday, 7.5 hours per day with a 30-minute break. Hybrid working arrangements are available.
Only Australian citizens are eligible to apply for this Federal Government role.
The application deadline is strictly 2 pm on Monday 2nd October, 2023*
Late applications will not be accepted.
Contact Information:
For more information or to discuss this role further, please contact Kris Middleton at kris.middleton@randstad.com.au and include the Job ID: (Job 109368A ) in your communication.
Working with Randstad as a Contractor^:
Our Human Forward approach means that you come first.
The advantages to working with Randstad include:
- Dedicated consultant helping you maximise your career journey.
- Exclusive discounts across a range of retail and health businesses.
- Weekly pay and Salary Sacrificing options.
- Newsletters, events and tailored job support.
Additional Requirements:
All applicants selected for an interview will be required to provide a reference check before the interview. Successful applicants will also be asked to consent to a National Criminal History Check as part of the onboarding process for this Federal Government Organisation. Each application will be considered on its merits.
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*Some job boards require me to list the job for longer than my deadline. For this reason please note the Application Close Date above.
^Note that contractors are paid a loading and are not entitled to holiday or sick pay. Please Consider if this type of work is suitable for you.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.