Customer Solution Specialist - Retentions Specialist
Your new company
Join a recognised big 4 banking leader on their journey to make sure they are looking after their customers financial wellbeing. They have made it their mission to make a difference in people's lives through a strong sense of commitment and purpose to not only their people, their customers and their communities. People love coming to work with them as they do really value their employees.
Your new role
As a Customer Solution Specialist, you will play a key role in ensuring your customers are being heard, and are able to build and maintain the loyalty of your customers. This role focuses on delivering on customer promises, ensuring a customer-centric mindset is adopted at all times and that root cause analysis is determined and resolved for cancellations and/or complaints.
Note: This is a fixed term 12 month contract. Rotating roster hours between 8.00am - 8.00pm.
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Some of your responsibilities will include:
- Managing customer cancellation requests/compaints
- Educating customers on general policy information across new or current policies
- Retain customers through inbound/outbound activity to ensure root caus
- Ensuring that customer requests are actioned within set time frame
- Participating in team meetings and driving initiatives and developments
Your skills and experience
- Ideally you will have prior retentions or telesales experience in a contact centre environment
- You will have a natural ability and desire to help others
- Strong written and verbal communication skills should be second nature to you
- You understand what it means to work in a process driven and time demanding environment and do so with ease
- You are tech savvy with all things MS Office
Your benefits
- Hybrid work (3 days from home, 2 days in the office) after training
- No weekend work required - core working hours are between Monday - Friday only
- Great team culture
- Work for an established company that can support you in your career growth
- Central CBD location - close to shops, transport, cafes
You will love working with them!
Your next step
Does this sound like something you are interested in?
To launch your career simply click 'Apply now' and attach an updated copy of your CV, or if you have any questions and wish to have a confidential conversation contact me on lavender.pham@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.