This Federal Government Department works with Participants, their Families and Providers to improve the quality and safety of services and supports.
Role Responsibilities:
- Work with individual providers to assist in understanding their obligations, and where non-compliance may have occurred, guide them to address those issues and risks.
- Undertake enquiries, monitoring and analysis to develop compliance responses.
- Monitor incoming incidents affecting the safety and wellbeing of participants to ensure high-risk or complex incidents are escalated and dealt with expeditiously.
- Identify trends, issues, individuals of concern and inadequate investigations by service providers, through the assessment and analysis of information gathered during the management of incidents affecting the safety and wellbeing of participants.
- Actively contribute to, and participate in, compliance promotion and education campaigns to inform and educate providers, participants and the public about functions and the requirements of relevant legislation and rules.
- Develop and maintain productive working relationships with a large and diverse range of external stakeholders, including state and territory counterparts, service providers, and regulatory bodies to facilitate the work of the compliance, reportable incidents and investigations functions.
- Prepare complex and/or sensitive correspondence and corporate documentation, including reports, briefings and submissions to support compliance action.
- Contribute and actively participate in an environment to encourage a learning culture where expertise can be appropriately shared.
- Have an understanding of vicarious trauma which may occur through conversations with providers and participants and/or when reading documentation.
About you:
- Previous experience in a regulatory, compliance and/or incident handling setting will be highly regarded.
- Willingness to undertake AGSVA Baseline Clearance process. Please advise if you already hold a clearance.
- Please note, you must have proof of Australian Citizenship for this role.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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