- Work in the heart of Newcastle
- $37.36 per hour plus super
- 12 month contract with potential to extend
An exciting opportunity to join a reputable and vital community based Federal Government Agency in Newcastle! Entry level positions available at an APS3 level. If you're interested in joining a Government department read on!
...
Some of the responsibilities in this role include (but are not limited to):
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Managing the team shared email inbox, appointments and telephone enquiries.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the organisations business systems.
What we're looking for:
- Excellent communication and customer service skills
- Kknowledge of Microsoft Office programs (Outlook, Excel, and Word)
- Ability to pick up new systems quickly
- High level of resilience
- Highly regarded if you have experience in: Disability (work or lived in), Government
Other details:
- Full time hours (37.5 per week)
- Starting early October
- 12 month temporary contract - loading is applied so you do not receive leave entitlements
- You must be an Australian Citizen to apply for this role
What's next:
I would love to hear from you! Please submit your resume if you're interested in this opportunity. Alternatively please contact me on samantha.tuinukuafe@randstad.com.au with any questions you may have.
Applications close 12pm Tuesday 12th September, however we are processing applications as they come through.
All successful applicants will be asked to consent to a National Criminal History Check as part of the onboarding process for this Federal Government Organisation.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.