Randstad is currently partnering with a large, growing Federal Government Department who is looking for multiple staff to fill upcoming Customer Services Officer positions in a large call centre environment.
- Pay Rates $41-46 per hour + superannuation
- Full Time Hours, Monday - Friday
- Long term contract
...
Duties and responsibilities would primarily include:
- Assist diverse Australians by providing support for job seekers, employers, and interested public to provide feedback and get assistance with employment services
- Liaising with all callers surrounding their concerns, questions, and feedback
- Assisting with first contact resolution
- Providing customer service over the phone, as well as written correspondence
- Effectively researching and sharing employment services information between individuals
- Familiarising yourself with the companies processes, policies, procedures, and systems, and communicating them effectively to callers
- Promoting online government services and resources to improve customer experience
The successful candidate would be:
- Able to provide quality customer service, both written and verbal
- Empathetic and understanding of culturally diverse individuals and/or difficult situations
- Able to remain calm, resilient and professional in a challenging environment
- Highly emotionally intelligent and able to work in team environments
- Available to work on a rotating roster between the hours of 7am and 7pm on a weekly basis
Please note: For Federal Government opportunities, all potential candidates must be Australian Citizens and a National Police Clearance conducted within the last 6 months will be required.
What’s in it for you?
Join Randstad's community of contractors for customer service roles across various Government departments. Working as a contractor with Randstad comes with many benefits.
- We offer three pay runs per week ensuring you are always paid within the week.
- Access to My Randstad portal for easy payslip access
- Exclusive access to roles before we go to market
- Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts Cinemas and many more
- Access to our employee assistance program services, including counseling services.
- Our team is genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development or supporting you while you are contracting for us.
What you need to do now:
If you're eager to join our team, click 'apply now'
To discuss the role further or send your CV please email Jasmine Kaiser at jasmine.kaiser@randstad.com.au
Due to high volumes of applicants only those shortlisted will be contacted
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.