Looking to work within the Australian Federal Government?
We are currently partnering with multiple Federal Government Departments seeking experienced Customer Service Officers for full and part time opportunities.
- Attractive hourly rates $36-$42 per hour
- Monday to Friday with flexible/hybrid working once fully trained
- Full & Part time long term contracts
- Career growth
...Duties include:
- Liaising with all callers surrounding their concerns, questions, and feedback
- Assisting with first contact resolution
- Providing customer service over the phone, as well as written correspondence
- Effectively researching and sharing information between individuals
- Familiarising yourself with the departments processes, policies, procedures, and systems, and communicating them effectively to callers
- Promoting online government services and resources to improve customer experience
The successful candidate will:
- Have a strong customer service background
- Be able to provide high quality customer service both written and verbal
- Be empathetic and have an understanding of culturally diverse individuals and/or difficult situations
- Able to remain calm, resilient and professional in a challenging environment
- Be able to adapt and work in a team environment
- Have a good can do attitude
- Have demonstrated organisational skills and be able to prioritise effectively
Interested?
What you need to do now:
If you're eager to find out more, click 'apply now'
Or to discuss the role further or send your CV please email Jasmine Kaiser at jasmine.kaiser@randstad.com.au
Due to high volumes of applicants only those shortlisted will be contacted
PLEASE NOTE ALL APPLICANTS MUST BE AN AUSTRALIAN CITIZEN AND HAVE A VALID NPC WITHIN THE LAST 6 MONTHS
What’s in it for you with Randstad?
Join Randstad's community of contractors for customer service roles across various Government departments. Working as a contractor with Randstad comes with many benefits.
- We offer three pay runs per week ensuring you are always paid within the week.
- Access to My Randstad portal for easy payslip access
- Exclusive access to roles before we go to market
- Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts Cinemas and many more
- Access to our employee assistance program services, including counseling services.
- Our team is genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development or supporting you while you are contracting for us.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.