Main Accountabilities but not limited to;
- Inbound calls – Primary phone contact for all flooring enquiries nationally;
- Receiving and entering orders.
- Offer add on products to orders at every opportunity.
- Provide stock checks and price enquiries.
- Provide information on product specification.
- Take enquires and orders from Embelton Sales Staff and Management.
- Take showroom visits for customers wanting to view our flooring.
...Product Knowledge;
- Develop a sound knowledge of all flooring products and accessories.
- Provide customers with guidance on floor preparation and installation.
- Assist customers with navigating the online store to promote sales.
Sales Activity:
- Engage customers on sales opportunities via phone or in person.
- Actively respond to enquires via phone, emails and online chats, daily.
- Provide confirmation delivery updates when orders are picked/released.
- Serve customers face to face with intent to convert an enquiry into an order.
- Arrange mailout of samples when requested.
- Build knowledge on current pricing on all flooring offerings.
- Keep up to date with sale promotions and marketing initiatives etc.
- Maintain various data bases and call customers to promote sales.
- Provide Management and Sales Staff with daily sales reports .
- Reporting and various adhoc duties to promote sales as required.
Administration/Reception Support
- This position job shares 1-2 days a week sitting at reception, as well as
- relieving reception for all breaks and absences.
- Assist with general office duties.
- Take inbound phone calls as an overflow from the main switchboard.
- Assist with any other adhoc tasks as requested by Management/Staff.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.