A Service Support Officer provides the front line of customer service for clients and the wider community. This customer service is provided in person (at front reception) or via telephone.
In addition, they provide operational and administrative support to the regional clinical service delivery staff to ensure quality services to the veteran and families community.
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- Contract position until 30th June 2024
- FT hours in Melbourne CBD
- Supporting a large Federal Government organisation
Key responsibilities:
- Provide high quality customer service as the first point of contact for clients, visitors and stakeholders, in person, over the phone or via email and SMS.
- Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team.
- Provide front line administrative support and first point of contact to clients presenting for in-centre appointments including appointment management activities via the Client Management System.
- Provide administrative support in the coordination of regional events inclusive of group treatment and educative programs, internal meetings, and community based events.
- Provide administrative support across all service delivery streams inclusive of data entry, record keeping, and work flow tasks.
- Deliver correspondence both internally and externally related to client allocations, referrals, appointments, and service satisfaction.
- Provide administrative support to external referral platforms including contracted health providers and external stakeholders.
- Support the daily operations of the region including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.
- Support the Assistant Practice Manager in reporting quality assurance and operational data.
- Support workplace practices in line with policies of Occupational Health and Safety, Workplace Diversity, the Australian Public Service Values and Employment Principles, and Code of Conduct.
- Understand and support the vision, mission and business objectives.
To be successful, in this role:
- Candidates must be Australian Citizens.
- Communicate clearly, actively listen to others, and respond with understanding and respect.
- Maintains business knowledge applicable to role, including current policies and procedures.
- Demonstrates effective product knowledge.
- Able to multitask.
- Manages own expectations around role and business needs.
How to apply?:
If you have the relevant skills and experience, please click APPLY NOW.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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A Service Support Officer provides the front line of customer service for clients and the wider community. This customer service is provided in person (at front reception) or via telephone.
In addition, they provide operational and administrative support to the regional clinical service delivery staff to ensure quality services to the veteran and families community.
- Contract position until 30th June 2024
- FT hours in Melbourne CBD
- Supporting a large Federal Government organisation
Key responsibilities:
...- Provide high quality customer service as the first point of contact for clients, visitors and stakeholders, in person, over the phone or via email and SMS.
- Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team.
- Provide front line administrative support and first point of contact to clients presenting for in-centre appointments including appointment management activities via the Client Management System.
- Provide administrative support in the coordination of regional events inclusive of group treatment and educative programs, internal meetings, and community based events.
- Provide administrative support across all service delivery streams inclusive of data entry, record keeping, and work flow tasks.
- Deliver correspondence both internally and externally related to client allocations, referrals, appointments, and service satisfaction.
- Provide administrative support to external referral platforms including contracted health providers and external stakeholders.
- Support the daily operations of the region including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.
- Support the Assistant Practice Manager in reporting quality assurance and operational data.
- Support workplace practices in line with policies of Occupational Health and Safety, Workplace Diversity, the Australian Public Service Values and Employment Principles, and Code of Conduct.
- Understand and support the vision, mission and business objectives.
To be successful, in this role:
- Candidates must be Australian Citizens.
- Communicate clearly, actively listen to others, and respond with understanding and respect.
- Maintains business knowledge applicable to role, including current policies and procedures.
- Demonstrates effective product knowledge.
- Able to multitask.
- Manages own expectations around role and business needs.
How to apply?:
If you have the relevant skills and experience, please click APPLY NOW.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more