EL1 Service Designer, 12 month contract, ASAP start
EL1 SERVICE DESIGNER
About the Organisation
Based within a Federal Government organisation putting stakeholders at the heart of their work, the organisational values reflect a passion and commitment to building a positive, stakeholder-centred culture.
About the Opportunity
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This role is a 12 month contract based opportunity with a high chance of renewal. A daily rate of $602.55. A flexible, hybrid work environment ensures a great work-life balance - this is a Geelong based position and requires some time spent in office. This is a full time position.
About the Role
The division’s work is to design and deliver the Agency’s service improvements to provide quality participant outcomes and enhance participant experience. The Business Design & Integrity Branch are responsible for embedding consistent and quality practices through a Chapter Model. This drives transparency into Agency decision-making through policy and guidance work. We design, build and deliver to the required scale. These projects focus on future sustainability while keeping the participant community central to this work.
Responsibilities
Some of the requirements of the role include (but are not limited to):
- Researches and identifies insights, creating a common understanding
- Co-creates and documents current state service through design research, to identify current participant and staff experience, and business processes
- Co-creates and facilitates process design improvements
- Advocates for the voice and experience of participants and stakeholders.
- Facilitates design-thinking sessions with service users to design and test the future service (processes, channels, experiences)
- Ensuring that the end-to-end service experience is based around participant and staff need, in line with the Digital Service Standard and is consistent for all users across different touch points
Requirements
- Australian Citizenship (required)
- Excellent written and verbal communication skills
- Prior leadership experience
Interested? What Next?
Submit your CV and cover letter or email me for a confidential discussion at kelly.russell@randstad.com.au
Working with Randstad as a Contractor?
Our Human Forward approach means that you come first.
The advantages to working with Randstad include:
- Dedicated consultant helping you maximise your career journey
- Exclusive discounts across a range of retail and health businesses
- Weekly pay and Salary Sacrificing options.
- Newsletters, events and tailored job support.
Please note, all applicants requested for an interview will be required to provide a reference check before interviewing. All successful applicants will be asked to consent to a National Criminal History Check as part of the onboarding process for this Federal Government Organisation. Each application will be considered on its merits. REGVIC2410
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.